The Citizens Helpline "1595" received a total of 720,428
incoming requests between December
2003 and December 2009.


More specifically, requests are divided into two
categories, namely administrative information requests and intermediation
requests. The rates are as follows:


Year Requests Administrative
2003 2,352 64,75% 35,25%
2004 138,884 76,09% 23,91%
2005 115,531 58,57% 41,43%
2006 159,358 66,34% 33,66%
2007 122,595 65,00% 35,00%
2008 78,439 51,82% 48,18%
2009 103,269 67,94% 32,06%


The municipal services
which attracted the greatest number of intermediation requests
were the
Electrical Services Department, Maintenance Services Department and Waste
Management Department.

The remaining requests related
to other municipal departments as well as public services and entities outside
the municipality, such as the Public Power Corporation (DEH), the Hellenic
Telecommunications Organization (OTE), the Athens Water Supply and Sewerage
Company (EYDAP) and the Ministry of Environment, Physical
Planning and Public Works.


Athens City Hall
63A Athinas St, Kotzia Square, Athens 10552, Greece
Tel: +30 210 3722001
Administration Building
22 Liossion St, Athens 10438
Tel: 1595

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