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The citizens of Athens
have a new ally in their day-to-day activities, which is contributing toward an
upgrade in their quality of life.
The mission of the Everyday Issue Management Organisation (OAKP) is to coordinate and resolve the
everyday problems faced by citizens . OAKP firstly receives the requests of
citizens, documents and classifies them, then forwards them directly to the competent
municipal services. The organisation follows up regularly on the progress of
each request and ultimately provides a reply to each citizen. Over the course
of its pilot phase of operation (July 2007-April 2008), OAKP received 34,647
requests on various subjects, 24,698 of which were resolved.
Utilising the municipality's Geographical Information
System (GIS) as a base and with the support of DAEM (City of Athens Information and Technology
Enterprise), OAKP has developed digital maps that illustrate the geographical
location and nature of everyday problems. Digital mapping is a strategic tool for
municipal planning and operations. In this context, OAKP, with the assistance
of DAEM, will soon replace this software with a new CRM (Customer Relationship
Management) programme that will: enable faster
and more accurate management of
citizens' requests ; more targeted
activity by municipal services depending on the category of problem and its
geographical location; facilitate the monitoring of trends; and secure more direct communication with citizens
via the response mechanism which is under development.
For OAKP, day-to-day life does not simply involve the
management of the city's problems, but also the safety or residents. For this
reason, the organisation has assumed responsibility for the creation of operational plans to respond to
natural disasters of all kinds : fire
prevention for wooded areas within the limits of the City of Athens; heatwave measures
addressing citizens and municipal employees; earthquake preparedness; flood prevention;
snowfall emergency plan; fire evacuation plans for municipal buildings and the
City of Athens Children's Camp in Agios Andreas. The OAKP Operations Centre is
open 8:00 - 21:00 daily and will soon function on a 24-hour basis.
The detection of imperfections in the system opens the
way to improvement. OAKP, therefore, seeks to acquire a complete picture of the
day-to-day living conditions of Athens'
citizens. In carrying out this process, the organisation hopes to obtain assistance
from organisations, state bodies and the private sector, as the sum of all of
our contributions shapes the quality of life in our city.
For this reason, the cooperation of all citizens is required in order to
make our city more functional and our day-to-day lives easier. We, therefore, call on all citizens of
Athens to report the problems they face to OAKP , either by calling the
Citizens Helpline "1595"
or 210 5277066; sending a fax to 210 5278110 or sending an e-mail to oakp@cityofathens.gr .
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<![endif]-->Citizens
have an additional channel of communication with OAKP, namely the
Organisation's weekly radio programme. The programme, entitled "Ten Minutes
with the Everyday Issue Management Organisation", is aired on Athina Municipal
Radio 9.84 FM every Friday at 12:50 and rebroadcast every Saturday at 11:50.
The programme focuses on matters affecting citizens in their day-to-day lives and relevant City
of Athens initiatives.
