Since 2003 the Citizens
Helpline "1595"
has acted as a gateway for citizens' incoming
requests.
The service operates on the
principle of committing to providing citizens with the information they require.
If the information cannot be provided on-the-spot, the request is submitted for processing.
One of the main responsibilities
of the Citizens Helpline service is the constant
monitoring of current affairs, so as to predict likely demand and, hence, respond in the most effective manner to citizens' information needs.
Throughout its years of
operation, "1595"
has developed into a service which takes interest in events of collective
interest, responding immediately to the fundamental
need for information in situations such as:
Local government elections
State elections and European
Union elections
Extreme weather conditions
Management of parking permit
applications concerning the
municipality's entrance and circulation zones (during Athens
2004 Olympics)
Management of volunteer applications
and provision of support to volunteers via informational material
Athens 2004 Olympic Games and Paralympic
Games
Payment of fines for illegal parking
Municipal parking system
Citizens Helpline staff are responsible for providing information to citizens on matters relating to:
Municipal information (Information
on all City of Athens services)
Events,
tours, museums, public transport, theatre, etc.
Administrative information (procedures and documentation required for transactions with public administration agencies)
Information on all procedures processed by Citizen Service Centres
Provision
of information on matters of collective interest (constant
monitoring of current affairs, so as to predict likely demand and, hence,
respond in the most effective manner to citizens' information needs).
Their responsibilities also
include:
the
receiptand processing
of applications for intermediation with municipal services,
the
receipt of applications for the issuing of birth/marital
status/residency status certificates by
the City of Athens.
These documents are issued with the assistance of City of Athens Citizen Service Centres on the same
day and delivered by courier to the applicant's home the following day,
the
reservation ofparking
spaces via telephone,
the
receipt of reports and complaints on municipal services and
public administration agencies,
the resolution of cases,
the receipt of volunteer
applications,
the registration of professionals in
the Athens
business directory, and
the
location of Athens'
homeless citizens during extreme weather periods,
with the assistance of fellow Athenians who can notify the service via
telephone
Staff carry out a follow-up procedure
every morning and afternoon based
on the responses received from relevant municipal services and the agencies
to which requests were sent.
Click here to contact the Citizens Helpline via e-mail
ΑΡΧΙΚΗ ΣΕΛΙΔΑ 